1.The Turing test
The turning test is a test of a machine’s ability to exhibit intelligent behaviour equivalent to, or indistinguishable from, that of a human.The test was created by Alan Turning in 1950. The test does not check the ability to give correct answers to questions, only how closely answers resemble those a human would give.
Retrieved from; https://en.wikipedia.org/wiki/Turing_test
The Chinese room
Argues that the Turing test program cannot give a computer a mind, understanding or consciousness, regardless of how intelligently or human-like the program may make the computer behave.
Retrieved from; https://en.wikipedia.org/wiki/Chinese_room
2.Can virtual agents succeed in delivering high-quality customer service over the Web?
Yes I think they can. Since they would be very fast and able to inform the customers with the answers they seek more quickly.